Limited Warranty Coverage
Eligible sleep systems are protected by a limited warranty of up to 10 years from the original delivery date. The warranty applies to the original purchaser and is not transferable.
Warranty Period by Product
- Mattresses: up to 10-year limited warranty
- Adjustable bases: limited warranty covering motor and frame components
- Pillows and bedding: limited warranty as stated on the individual product page
Exact coverage length is listed on each product page at the time of purchase.
What Is Covered
The warranty covers defects in materials and workmanship, including:
- Sagging or body impressions beyond the specified depth threshold
- Cracks or splits in the foam that are not caused by misuse
- Failure of adjustable base motors, frames, or remote controls under normal use
- Manufacturing defects in covers or seams
What Is Not Covered
The warranty does not cover:
- Normal softening of the foam that does not affect structural support
- Comfort preferences or a change of mind after the sleep trial
- Damage from misuse, abuse, improper foundation, or unsanufacturer cleaning
- Stains, burns, or liquid damage from accidents
- Commercial or rental use unless separately agreed
How to File a Claim
Step One
Visit our Contact page with your order number and photos showing the issue.
Step Two
Our team reviews the claim and may request additional details or measurements.
Step Three
If covered, we arrange a repair, replacement, or equivalent resolution at no cost to you.
Care and Maintenance Requirements
To keep your warranty valid, we ask that you:
- Use a supportive, manufacturer-recommended foundation or base
- Rotate the mattress periodically as guided
- Protect the surface from liquids and sharp objects
- Follow the cleaning instructions provided with your product
After-Warranty Support
Even outside the warranty window, our team can advise on care, replacement options, and paid support so your sleep stays comfortable for years to come.