60-Day Sleep Trial
We want you to love your sleep. If you are not completely satisfied, you may return eligible items within 60 days of delivery for a full refund — no restocking fee, no penalty.
Why a Trial
A mattress cannot be judged in a showroom for sixty seconds. Real rest reveals itself over weeks. Our trial exists so you can decide with confidence, in your own bedroom.
How to Request a Return
Step One
Visit our Contact page and share your order number and a brief reason for the return.
Step Two
Our team replies with simple instructions and, where applicable, a free return shipping label.
Step Three
Pack the item in its original packaging if possible and send it back using the provided label.
Return Conditions
To qualify for a full refund, items should be in their original condition and packaging, with normal use expected during the trial period. Light, honest use while you decide is perfectly fine.
Refund Processing
Once we receive and inspect your return, we issue your refund within 5 to 10 business days. Refunds return to your original payment method.
Timing by Method
- Credit and debit cards: 5 to 10 business days after inspection.
- Digital wallets and similar methods follow the same window through your provider.
Return Shipping
We provide free return shipping labels for all eligible returns. You should never pay out of pocket to send a trial item back.
Non-Returnable Items
A few items are excluded from the trial for hygiene or customization reasons, such as:
- Final-sale or clearly marked non-returnable products
- Items damaged through misuse after the trial decision period
These exceptions are always stated on the product page before purchase.
Exchanges
Prefer a different feel or model? Contact us and we will help you exchange for the right product, applying your trial smoothly.
Final Sale Items
Products marked Final Sale are excluded from returns and refunds unless they arrive defective. We make this clear at checkout so there are no surprises.
Questions About Returns
If anything about the trial is unclear, please visit our Contact page. We are glad to walk you through it.