Free Worldwide Shipping
Every order ships free, anywhere in the world. There is no minimum purchase, no threshold to unlock, and no surprise delivery fee at your door. The price you see at checkout is the price you pay.
Order Processing
When We Ship
Orders are processed and dispatched within 1 to 3 business days after your payment is confirmed. Pre-order or made-to-order items will show an estimated window on the product page.
Confirmation
The moment your order leaves our warehouse, you will receive an email with your tracking number and a link to follow the journey of your package.
Estimated Delivery Times
Most deliveries arrive within 6 to 12 business days after shipment. Timelines can vary slightly by region, local carrier volume, and customs processing for international addresses.
Customs and Duties
We cover all customs duties and import taxes on qualifying international orders. You will never be asked to pay extra fees upon delivery. What you pay at checkout is final.
Order Tracking
How to Track
Use the tracking number in your dispatch email to monitor your package in real time. If the link is not working or the status looks stuck, our team can investigate on your behalf.
Tracking Delays
Carrier scans may lag during peak seasons. A temporary lack of updates does not mean your order is lost — reach out and we will confirm its status.
Shipping Restrictions
We deliver to most countries worldwide. If your address is not selectable at checkout, please visit our Contact page and our team will advise on the nearest available option.
Damaged or Lost Packages
If It Arrives Damaged
Open and inspect your package soon after delivery. If anything is damaged in transit, photograph the box and item, then contact us right away so we can arrange a replacement or refund.
If It Goes Missing
If your order does not arrive within the estimated window, tell us. We will open a carrier investigation and keep you updated until the issue is resolved.
Delivery Areas and Notes
- Street-level delivery is standard for most items.
- Larger sleep systems may require a second person to receive; carriers will coordinate where needed.
- We cannot deliver to P.O. boxes for oversized items; a physical address is required.
Questions About Shipping
For any shipping-related questions, please visit our Contact page. Our team is happy to help.